A mid-sized cleaning company aimed to innovate its operations by integrating a fleet of advanced cleaning robots. Recognizing the potential for improved efficiency and service quality, the company sought to enhance its service offerings and expand its customer base. Read the case study here.

Challenge

The primary goal was to effectively manage the robotic fleet while maintaining high operational standards and minimizing costs. The company faced a steep learning curve as it lacked prior robotic expertise. This meant selecting and procuring a new type of asset and developing the capability to operate and maintain these advanced machines. The integration process required extensive training for existing staff and the establishment of new operational protocols. Additionally, the company had to ensure that the transition to using robots did not disrupt current service quality or customer satisfaction. The complexity of managing these new technological assets demanded a robust and user-friendly solution to streamline operations and minimize potential downtime.

Solution: WAKU Care Software

The company chose WAKU Care, a cutting-edge SaaS tool, to address these challenges. WAKU Care provided a robust platform to facilitate and monitor the scale and rollout of the robotic fleet.

Implementation

• Fleet Management and Monitoring: WAKU Care enabled real-time monitoring and centralized management of the robotic fleet, allowing tracking of each robot's operational status and prompt resolution of any issues.
• Standard Operating Procedures (SOPs): The company utilized WAKU Care to develop and implement SOPs for servicing and troubleshooting the robots, improving the efficiency and consistency of maintenance operations.
• Remote Monitoring and Operations: The SaaS tool provided remote monitoring capabilities, enabling the service team to oversee and manage the robots from a central location, reducing the need for on-site visits and expediting issue resolution.
  
   

Results

• Increased Customer Base and Efficiency: Leveraging WAKU Care, the cleaning provider significantly increased the number of customers served. The platform allowed each service technician to manage more devices effectively, improving overall operational capacity.
• Cost Management: Efficiency gains allowed the company to keep service contract fees low, making their services more competitive in the market. The reduced need for physical hardware investments further contributed to cost savings.
• Enhanced Fleet Availability and Performance: WAKU Care provided data-driven insights to end customers, ensuring the highest fleet availability and performance. Customers could access detailed reports and analytics, enhancing their satisfaction and trust in the service.
  
   

Conclusion

The integration of WAKU Care transformed the company's operations, enabling it to scale its robotic fleet efficiently while maintaining high service standards. The SaaS tool not only optimized fleet management but also contributed to significant cost savings and customer satisfaction. The company stands as a testament to how innovative technology solutions can drive growth and operational excellence in the cleaning industry. Read the case study here.