Success Story
Transformation of Maintenance Management in Robotics
Jugard+Künstner
Jugard+Künstner is a family-owned company with over 50 employees that has been in the automation industry since 1936. As the largest distributor of Universal Robots in Germany, it plays a leading role in the integration of collaborative robots.
Headquarters in Unterföhring
Cobots, Mobile Robots, Automation Technology
50+ Employees
Summary
In this success story, you’ll learn how Jugard+Künstner and WAKU Robotics developed an innovative solution for robot maintenance. By integrating the WAKU Care platform, the company was able to optimize the maintenance process of their robot fleet, leading to a significant reduction in downtime. The platform enables predictive maintenance by continuously monitoring the condition of the robots and providing early warnings of potential issues, which has increased efficiency and reduced operating costs.
Collaboration with WAKU Robotics was extremely efficient and smooth. With WAKU Care, we found the optimal solution to ensure our customers the highest efficiency and reliability in operating their robot fleets. I would also like to highlight the easy integration of WAKU Care into our service team’s processes.
Daniel Künstner, Sales Manager at Jugard+Künstner
Introduction
Jugard+Künstner uses the WAKU Care platform to make their robot maintenance more efficient, enabling them to meet the growing demand for mobile robots. Through predictive maintenance, the company minimizes downtime and extends the lifespan of its robot fleet, thereby reducing operating costs. WAKU Care is an important building block for Jugard+Künstner’s growth, allowing them to offer innovative and sustainable automation solutions that meet rising market demands.
The Challenge
Due to the growing demand for flexible automation solutions and the increasing number of robots deployed at Jugard+Künstner’s end customers, the requirements and workload for robot maintenance and optimizing uptime also increased. This posed a challenge for Jugard+Künstner to ensure their logistics and industrial customers achieve maximum efficiency and reliability with the robot fleets they implement.
The Solution
To meet this challenge, Jugard+Künstner, after thorough market research, decided to test the implementation of WAKU Care with selected customers in collaboration with WAKU Robotics. WAKU Care, a state-of-the-art SaaS tool, provided an excellent platform to significantly optimize the management of their customers’ robot fleets. The platform offers an intuitive user interface for real-time monitoring and remote control of the robots.
Collaboration and Project Phase
The cooperation between Jugard+Künstner and WAKU Robotics was goal-oriented and smooth from the start. Thanks to close coordination and a shared focus on customer needs, WAKU Care was successfully implemented, and processes were optimized. Daniel Künstner, Sales Manager at Jugard+Künstner, emphasized: "The collaboration with WAKU Robotics was extremely efficient and smooth. With WAKU Care, we found the optimal solution to ensure our customers the highest efficiency and reliability in operating their robot fleets. I would also like to highlight the easy integration of WAKU Care into our service team’s processes."
Victor Splittgerber, CEO of WAKU Robotics, added: "The collaboration with Jugard+Künstner impressively demonstrates how WAKU Care supports integrators of collaborative and mobile robots in providing their customers with individualized and need-oriented solutions. We are pleased that we can offer an efficient addition to the already innovative automation solutions of Jugard+Künstner with WAKU Care and are proud of the results achieved." During the project phase, all WAKU Care functions were extensively tested and adapted to the specific requirements of the various industrial customers. This allowed Jugard+Künstner to ensure that their customers benefit from maximum robot uptime while minimizing maintenance costs. The successful collaboration has shown that WAKU Care is a valuable addition to Jugard+Künstner’s existing automation solution and significantly contributes to customer satisfaction.
The Outcome
The implementation of WAKU Care at Jugard+Künstner led to significant improvements: downtime was reduced by 30%, productivity increased by 25%, and operating costs were reduced by 20%. These results highlight the value of WAKU Care for efficient robot fleet management. WAKU Care has proven to be an indispensable tool for service teams and system integrators, providing scalable and efficient maintenance solutions for mobile robots and cobots.
The Benefits for Jugard+Künstner
20% Cost Savings
Improved maintenance processes and reduced downtime led to an average 20% reduction in operating costs.
25% Increase in Productivity
Optimized uptime and more efficient workflows led to a 25% average increase in overall productivity.
30% Reduction in Downtime
Proactive maintenance notifications and faster diagnostics reduced unplanned downtime by up to 30%.
About WAKU Care
WAKU Care is an advanced maintenance management tool to keep your robots running. You benefit from:
- Asset management across processes, departments, and locations
- Analysis of manual efforts and equipment performance for efficient fleet maintenance planning
- Standardized work templates for maintenance and repairs
- Preventive maintenance based on device data and smart algorithms
- Digital documentation for transparent repairs and maintenance cycles
- Central collaboration tool for communication with integrators and manufacturers