The daily routine of a Service Technician for AGVs (Automated Guided Vehicles) and AMRs (Autonomous Mobile Robots) involves a mix of proactive maintenance, troubleshooting, and ensuring optimal robot performance. These technicians act as the frontline support for autonomous systems, keeping logistics and manufacturing operations running smoothly.

Proactive Maintenance

A large portion of the day is dedicated to routine maintenance, ensuring the robots operate efficiently without unexpected downtimes. This includes checking for wear and tear on mechanical components, inspecting batteries, sensors, and motors, and reviewing software performance. Technicians often follow a schedule, conducting preventative maintenance to minimize future issues. With tools like WAKU Care, technicians can monitor real-time data, detect minor issues before they escalate, and reduce unplanned breakdowns.

Troubleshooting and Repairs

Inevitably, some issues arise during a typical day, and Service Technicians are called upon to diagnose and repair problems. This can range from mechanical malfunctions to software bugs. When an AGV or AMR stops functioning properly, the technician must quickly assess the issue, determine whether it's a mechanical, electrical, or software-related fault, and take the necessary steps to resolve it. Swift troubleshooting is key, as any downtime impacts production efficiency.

Software Management

Besides hardware, AGVs and AMRs rely heavily on sophisticated software for navigation, task execution, and communication with other systems. Technicians often manage software updates, ensure connectivity, and troubleshoot any communication issues between robots and the central system. Adjusting system configurations and running diagnostics to maintain performance is also part of their daily routine.

Collaboration and Coordination

Service Technicians work closely with operations teams, warehouse managers, and sometimes external vendors. Communication is vital, whether it's coordinating maintenance schedules or discussing solutions for recurring issues. They also rely on advanced tools and monitoring systems like WAKU Care, which provide real-time diagnostics and predictive analytics to stay ahead of potential problems.

Flexibility and Adaptation

Each day brings its own challenges, from managing multiple robotic systems to responding to emergencies. Flexibility is essential, as technicians need to prioritize issues based on urgency and impact on the production line. Their role is crucial in preventing production delays and ensuring smooth operations.

Conclusion

The life of an AGV/AMR Service Technician is dynamic and requires a balance of hands-on technical work, software management, and effective communication. With the growing role of automation, technicians are increasingly using advanced tools like WAKU Care, enabling them to stay proactive and efficient. As mobile robotics continue to expand across industries, the expertise of Service Technicians remains indispensable for maintaining operational excellence.