Summary

• Increasing need for service technicians due to automation.
• Challenges in recruiting and retaining skilled personnel.
• Crucial role of after-sales service for company profitability.
• Use of SaaS solutions to enhance efficiency and optimize service.

The Growing Need for Qualified Service Technicians

With the increasing automation of logistics and production companies, the demand for qualified service technicians is also rising. The need for specialists to maintain and repair mobile robots (AGV & AMR) is steadily growing. However, the once popular profession of service technician is now often no longer considered attractive by many young people. This development has far-reaching implications for companies' ability to attract and retain highly qualified technicians in the long term, particularly in light of the increasing demand due to robotization, which exacerbates the skills shortage.

The Importance of After-Sales Service for the Industry

Despite these challenges, after-sales services are crucial for companies in the industry and production sectors. With a profitability of up to 50%, these services significantly contribute to profit margins. In contrast, the profitability from the sale of new devices, such as AGV and AMR, is only 0 to 10%. Thus, after-sales service not only provides a stable source of income but also offers a considerable advantage during economic fluctuations.

Opportunities Through Intelligent SaaS Solutions

To meet the growing demand and tackle the challenges of personnel acquisition, OEMs (Original Equipment Manufacturers) and integrators of these robotic systems can rely on intelligent SaaS solutions. These technologies enable them to offer their customers rapid remote support and ensure smooth operation. As a result, OEMs and integrators can not only increase efficiency but also significantly boost profit margins from after-sales services.

Proactive Tools for Service Management Optimization

Proactive tools like WAKU Care can instantly detect, record, and correct anomalies, preventing costly downtimes. With comprehensive features, WAKU Care digitalizes and optimizes maintenance schedules, improves communication with end customers, and facilitates the management of the entire robot lifecycle. These digital solutions enable companies to enhance their service offerings while simultaneously increasing customer satisfaction.