Background

 
Jugard+Künstner is a leading company in automation technology, specializing in the integration of collaborative robots (Cobots) and mobile robots (AGV, AMR). Due to their customer-oriented and tailored automation solutions, they have numerous clients across various industries, including automotive, electronics, and consumer goods. They aim to provide these clients with the best possible service and the most innovative solutions for operating collaborative and mobile robots.
 

Challenge

 
With the rising demand for flexible automation solutions and the increasing number of robots deployed at Jugard+Künstner’s clients, the requirements and workload for robot maintenance and operational optimization also grew. This posed the challenge for Jugard+Künstner to ensure maximum efficiency and reliability of the robot fleets they implemented for their logistics and industrial customers.
 

Solution: WAKU Care

 
To meet this challenge, Jugard+Künstner, after extensive market research, decided to test the implementation of WAKU Care with selected customers in collaboration with WAKU Robotics. WAKU Care, a state-of-the-art SaaS tool, provided an excellent platform to significantly optimize the management of their clients' robot fleets. The platform features an intuitive user interface for real-time monitoring and remote control of the robots.
 

Key Features of WAKU Care

• Centralized Monitoring: All robots are visible on a single platform, facilitating the monitoring and diagnosis of issues. This enables maintenance personnel to respond quickly and accurately to problems, maximizing uptime.
• Automatic Maintenance Notifications: WAKU Care sends proactive maintenance notifications to minimize downtime. Timely reminders of maintenance intervals help avoid costly repairs and unexpected breakdowns.
• Performance Analytics: The platform offers detailed performance analyses of the robots, allowing Jugard+Künstner to continuously identify and implement optimization potentials. These analyses help recognize inefficient processes and implement targeted improvements.
• Real-Time Data Integration: Seamless integration of real-time data allows for immediate response to operational demands, enabling flexible adjustments to production lines and avoiding bottlenecks.
• Ticketing System: Based on device data, Jugard+Künstner gains valuable insights into the performance of each robot. The creation and tracking of tickets significantly improve collaboration and communication between the integrator and the customer.
• Work Templates: With WAKU Care’s dynamic work templates, even non-technical end-customer employees can apply standardized procedures in various scenarios. For Jugard+Künstner’s technicians, the work templates provide a comprehensive guide for troubleshooting, repairs, maintenance, safety checks, and installation documentation.

Collaboration and Project Phase with WAKU Robotics

 
The collaboration between Jugard+Künstner and WAKU Robotics was targeted and smooth from the start. Thanks to close coordination and a joint focus on customer needs, WAKU Care was successfully implemented, and processes were optimized. Daniel Künstner, Sales Manager at Jugard+Künstner, emphasized: "The collaboration with WAKU Robotics was extremely efficient and seamless. With WAKU Care, we found the optimal solution to ensure maximum efficiency and reliability for our customers' robot fleets. I also want to highlight the easy integration of WAKU Care into our service team's processes."
Victor Splittgerber, CEO of WAKU Robotics, added: "The collaboration with Jugard+Künstner impressively demonstrates how WAKU Care supports integrators of collaborative and mobile robots in offering their customers individual and needs-oriented solutions. We are pleased that we can offer an efficient addition to Jugard+Künstner's already innovative automation solutions with WAKU Care and are proud of the results achieved." During the project phase, all functions of WAKU Care were intensively tested and adapted to the specific requirements of different industrial customers. This ensured that Jugard+Künstner’s clients benefited from maximum uptime of their robots while minimizing maintenance costs. The successful collaboration showed that WAKU Care is a valuable addition to Jugard+Künstner's existing automation solution and significantly contributes to customer satisfaction.

Results

 
The project phase with Jugard+Künstner and WAKU Robotics using the SaaS tool WAKU Care led to significant improvements in efficiency and reliability:

• Reduction of Downtime by 30%: Proactive maintenance notifications and faster diagnostics reduced unplanned downtime by up to 30%.
• Increase in Productivity by 25%: Optimized uptime and more efficient workflows increased overall productivity by an average of 25%.
• Cost Savings of 20%: Improved maintenance processes and reduced downtime resulted in average operating cost savings of 20%.
   

Conclusion

 
The successful implementation of WAKU Care with selected customers of Jugard+Künstner highlights the value for integrators in enabling their customers to efficiently manage their robot fleets. After extensive research on market alternatives, the Jugard+Künstner team chose WAKU Care. The results achieved show that innovative SaaS tools like WAKU Care will be an indispensable component for efficient service teams and system integrators in the future. WAKU Care lays the foundation for scalable and efficient servicing for end-users of mobile robots and Cobots.
 

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