Sustainable Automation Journey

The expectation triangle depicts both the needs and expectations that all involved parties have as well as the trends they follow. It also shows which actions are derived from the expectations of the other parties. It thus builds the basis for the Sustainable Automation Journey.

Expectation Triangle (source: WAKU Robotics GmbH)

Society brings up new trends and tendencies. Currently, it expects the organizations to apply energy-saving measures, use renewable energy, protect human rights when it comes to the workforce as well as commit to the Sustainable Development Goals of the UN. The workforce’s expectations towards the organization can be concluded as transparent communication of the transformation process, a healthy working environment, and job safety.

The organization itself needs to react to the influence coming from outside (workforce and society). Society offers regulatory frameworks and financial incentives for this kind of transformation, e.g. through green bonds. If the organization is willing to shift towards sustainability and starts with ESG reporting, it will get more attractive to investors. However, the organization places its expectations on the workforce, too. This includes, for example, the workforce adapting by learning new skills, responsibilities, and roles. Indeed, the workforce plays an active role in this transformation process.