Success Story
Transformation of Maintenance Management in USP, Batteries and Photovoltaics
Akkurat GSV
Akkurat GSV is a leading provider of secure and uninterrupted power solutions, specializing in uninterruptible power supplies (UPS), backup power systems, and photovoltaic energy solutions. With a focus on delivering high-quality, tailored power systems, Akkurat GSV ensures reliable energy infrastructure for clients across various industries. Through innovative technologies and personalized service, Akkurat GSV is committed to safeguarding energy continuity and optimizing performance for every installation.
Headquarters in Dresden
UPS Systems, Backup Power, Photovoltaic Solutions
25+ years of experience
Summary
Akkurat GSV, a leader in providing secure and uninterrupted power solutions, is known for its commitment to delivering high-quality, reliable energy systems to customers across industries. From backup power systems to solar energy solutions, Akkurat GSV ensures that every power installation is robust, dependable, and tailored to meet the unique needs of its clients. However, in an ever-changing energy landscape, Akkurat GSV faced the challenge of maintaining efficiency, reducing downtime, and staying ahead of maintenance needs. That’s when they turned to WAKU and their powerful platform, WAKU Care.
Integrating WAKU Care into our operations has been a game-changer for us. It has allowed us to stay ahead of potential issues, optimize our maintenance processes, and deliver the best possible service to our clients. With WAKU Care, we can now focus on growing our business while knowing that our power systems are being managed efficiently.
Dominic Harnisch, CEO of Akkurat GSV
Introduction
Akkurat GSV is a trusted leader in providing secure and reliable power solutions, offering a range of services from uninterruptible power supplies (USPs) to photovoltaic systems. As the company experienced rapid growth and an expanding customer base, the need for a more streamlined approach to maintenance and operations became evident. To maintain their high standards of service, Akkurat GSV turned to WAKU Care, a cutting-edge platform designed to optimize system management and service efficiency. The collaboration has resulted in improved operational efficiency, reduced downtime, and enhanced customer satisfaction. This success story highlights how WAKU Care enabled Akkurat GSV to stay ahead of challenges while continuing to deliver top-tier power solutions to their clients.
The Challenge
As Akkurat GSV continued to experience significant growth, the company faced the challenge of maintaining its high standards of service and efficiency across an expanding customer base. While their power solutions were top-notch, managing the increasing complexity of their systems, installations, and service requests required more streamlined processes. With a growing portfolio of backup power systems, photovoltaic installations, and uninterruptible power supplies, Akkurat GSV needed a solution that could scale seamlessly while ensuring reliability and operational efficiency at every level.
The Solution
To address these challenges and support their continued growth, Akkurat GSV turned to WAKU Care, a powerful platform designed to streamline maintenance, asset management, and service operations. With WAKU Care, Akkurat GSV gained a scalable solution that not only ensured the highest levels of efficiency but also improved the reliability of their systems. The platform’s predictive maintenance features allowed the company to stay ahead of potential issues, reducing unplanned downtime and maintaining the seamless performance of their power systems. Furthermore, the easy integration of WAKU Care into their existing workflows enhanced coordination within their service team, enabling them to manage an increasing number of installations and requests with ease. This solution allowed Akkurat GSV to continue growing while maintaining the quality and reliability their customers had come to expect.
The Outcome
Thanks to the integration of WAKU Care, Akkurat GSV was able to significantly enhance its operations and maintain high service standards despite rapid growth. The platform proved to be a perfect fit for managing a diverse portfolio of systems, including uninterruptible power supplies (USPs), battery systems, photovoltaic installations, and other critical power infrastructure. With predictive maintenance, Akkurat GSV reduced unplanned downtime by 30%, ensuring that all systems remained operational and reliable for their clients. Additionally, WAKU Care’s field service management features allowed for a 25% reduction in technician response times, ensuring swift and efficient service delivery. Spare parts management was optimized, leading to a 15% reduction in costs by ensuring the right components were always available. As Akkurat GSV continued to scale, WAKU Care enabled seamless management of an expanding customer base, while client retention increased by 20%, reflecting the success of the platform in improving overall service and customer satisfaction.
The Benefits for Akkurat GSV
25% Faster Response Times
WAKU Care’s field service management features allowed Akkurat GSV to reduce response times by 25%, enhancing the speed and efficiency of technician dispatches and improving customer satisfaction.
15% Reduction in Spare Parts Costs
With WAKU Care’s intelligent spare parts tracking, Akkurat GSV was able to cut inventory costs by 15%, ensuring they had the right parts on hand when needed without overstocking.
20% Increase in Customer Satisfaction
With enhanced operational efficiency and more reliable service, Akkurat GSV saw a 20% boost in client retention, reflecting the success of their streamlined operations and commitment to customer satisfaction.
About WAKU Care
WAKU Care is an advanced maintenance management tool to keep your assets running. You benefit from:
- Asset management across processes, departments, and locations
- Analysis of manual efforts and equipment performance for efficient fleet maintenance planning
- Standardized work templates for maintenance and repairs
- Preventive maintenance based on device data and smart algorithms
- Digital documentation for transparent repairs and maintenance cycles
- Central collaboration tool for communication with integrators and manufacturers