The new EU Right to Repair Directive introduces clear obligations for manufacturers, operators and service providers. They must offer repairs beyond the warranty period, provide spare parts and share service information. While this may seem like a burden at first glance, it actually opens up opportunities for digitalization and increased efficiency.
 

Modern maintenance software such as WAKU Care helps companies fulfill all legal requirements while improving service quality, sustainability and cost effectiveness.
 

What the EU Directive Requires

 

Directive 2024 1799 mandates that certain products remain repairable after purchase. Spare parts must be available for multiple years. Repair manuals, software and diagnostic tools can no longer be withheld. Customers are free to choose any repair provider.
 

Repairs must also be completed within a reasonable timeframe. Manufacturers must provide documentation for repair actions and must not block repairs through technical means.
 

Why Digitalization Is Now Essential

 

These requirements cannot be met using paper records, email coordination or disconnected systems. Companies need structured and digital tools to make repair processes transparent, efficient and compliant. This is where modern maintenance software like WAKU Care becomes essential.
 

WAKU Care as a Solution for EU Compliant Repair Processes

 

WAKU Care is built specifically for industrial environments. It helps manufacturers, operators and service partners digitalize their maintenance activities and align with EU legal requirements.
 

Digital Device Files with Full History

 

WAKU Care automatically creates a digital device file for every machine or system. It documents all maintenance actions, repairs, part replacements and service operations. This creates transparency and provides proof for compliance with deadlines and legal requirements.
 

Workflow Based Repair Management

 

With WAKU Care, repair requests are handled through structured workflows. From initial incident logging to final approval, all steps are traceable. Internal teams, suppliers and service providers are integrated to ensure efficient and timely completion.
 

Spare Parts Management with Legal Compliance

 

The directive requires spare parts to be available for several years. WAKU Care helps plan inventory, track orders and monitor delivery timelines. Compatibility between old and new parts can also be managed.
 

Openness for External Partners

 

Customers are free to select their own repair service provider. WAKU Care makes it easy to integrate external service partners into the workflow while maintaining full data control.
 

Automated Compliance Reporting

 

Every repair is securely documented. All data can be exported or shared at any time. This allows companies to meet customer, regulatory or warranty reporting requirements without manual effort.
 

Conclusion

 

The EU Right to Repair Directive demands transparency, efficiency and openness in service processes. With modern maintenance software like WAKU Care, companies not only meet these requirements but turn them into competitive advantages. Those who embrace digitalization now will future proof their service models and strengthen their position in the market.