The third important pillar of robotic operations are the processes. We are talking about processes in two ways.
First of all the new processes to find and select potential use cases for robots, the KPI‘s and steps to successful PoCs and roll-outs, operational processes like handling alerts and incidents, working with real time analytics and up to maintenance of an increasing robot fleet.
On the other side you will notice a substantial influence to your existing processes by robotic automation. You will need to observe and adjust existing processes especially if manual and robotic tasks are interfering.